Generic AI toolRules, data, termsUnknown
01
No Context
They don't understand your rules, data or terminology.
Custom AI Agents
AI Agents Built Around How Your Business Actually Works
Xccelera designs, builds and deploys custom AI agents that understand your context, connect to your systems and execute real workflows end-to-end, with human oversight wherever you need it.
Custom agentLive
Support Ticket Routing Agentagent.ticket-routing
Skills Classify Route Notify
ZdZendesk
JiJira
SlSlack
Why Custom
Generic AI Tools Don't Know Your Business
Generic AI toolERP, CRM, ITSMNo access
02
No Access
They can't act inside the systems where work happens.
Generic AI toolApprovals, audit trailMissing
03
No Control
They lack the approvals, monitoring and evidence enterprises need.
Context, access and control, built in
Knows your rules Works in your systems Governed by your approvals
Agent Types
Agents for Every Kind of Work
Document & Data Extraction Agents
Read catalogs, forms and documents, and turn them into structured data.
Example: Manufacturing Reception AgentConversational & Voice Agents
Handle customer and employee conversations across chat and voice.
Example: Voice AI AgentWorkflow Automation Agents
Execute multi-step processes across systems with minimal manual work.
Optimization Agents
Plan routes, schedules and resources using real-time data.
Example: Dynamic Route OptimizationIntelligence Agents
Gather, filter and summarise information for faster decisions.
Example: Intelligent News AggregatorMonitoring & Evidence Agents
Watch other agents and record proof of every action.
How We Build
From Use Case to Production Agent in Five Steps
Step 1 of 5Support Ticket Routing Agent
Workflow
Classify every incoming support ticket, assign it to the right team and notify them.
Success measure
Right team notified within 2 minutes, for every ticket.
Systems involved
ZdZendeskJiJiraSlSlack
Skills
Classify Route Notify
ZdRead tickets
JiCreate and assign issues
SlPost to team channels
Reassign a VIP ticketRequires approval
# built on the Xccelera AI Platform with Xccelera Core
agent ticket_routing:
skills: [classify, route, notify]
tools: zendesk.read, jira.create_issue, slack.post
on ticket.created:
urgency = classify(ticket)
team = route(ticket, urgency)
notify(team, within="2m")
Built with Xccelera CoreBuild passed
Billing ticket, high urgencyPass
Login issue, routed to ITPass
Duplicate ticket, mergedAuto-fixed
Notification sent inside SLAPass
Acceptance criteriaAll met
Tickets routed1,284
Avg. time to notify48s
Within SLA99%
Every action traced and recordedMonitoring
Agent Anatomy
What's Inside Every Agent We Build
Skills
The specific tasks the agent can perform.
Memory
Recalls past fixes, decisions and outcomes before acting.
Connectors & Actions
Secure access to your enterprise systems. Explore
Model Routing
Each step runs on the model that fits it, including open-source LLMs.
Verifier
Scores results before they ship.
Guardrails
Human approvals, monitoring and evidence for every action.
Platform Foundations
Custom Agents, Enterprise Foundations
Your custom agentBuilt, run and secured on the Xccelera AI Platform
Start Building
Have a Workflow in Mind? Let's Build Its Agent.
An Xccelera AI architect will map the agent's skills, systems and approval points with you.